Purchase conditions

1. Identification

These general contracting conditions apply to all commercial transactions carried out in our virtual store, www.bodegasosca.com, domain exploited by: SAT 8808 BODEGAS OSCA (CIF: F-22110969), with address at c/ La Iglesia, 1, 22124 PONZANO (Huesca).

2. Activity

BODEGAS OSCA, hereinafter, www.bodegasosca.com is dedicated to the sale and making available to the public a selection of food products.

3. Contents and information provided on the web site

www.bodegasosca.com reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions) at any time.

www.bodegasosca.com makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. Products that do not have a price indicated, or are marked as price 0, are products for which the price is not available at that time and before making the purchase you must consult us about the price, which we will prepare a quote for and send it to you via email. electronic.

The products contained on this website include PVP (VAT included) in mainland Spain, for shipping to the Canary Islands and the Balearic Islands, consult by email sent to [email protected]

The photographs respect the physiology of the product as much as possible, but differences in color or measurement distortion may occur depending on the calibration and resolution of the monitor screens.

4. Sales system. Order:

To make a purchase, the user must include the desired product in the "shopping cart" of the existing menu on the website. www.bodegasosca.com.

The prices of the products displayed on the website www.bodegasosca.com, include the Value Added Tax (VAT) that, where appropriate, may be applicable.

Purchases that are to be delivered within the territory of any of the member states of the European Union will be subject to VAT.

Purchases that must be delivered to the territories of non-member states of the European Union, the Canary Islands, Ceuta or Melilla will be exempt from VAT.

Customs or local tax costs are not included in the price and must be assumed by the Client.

5. Payment method:

When placing the order, bank transfer to the details on the page www.bodegasosca.com Confirm your order at the time you make payment. All payment solutions are completely secure and guaranteed by banking and financial entities. In the case of payment by credit card, we do not see your card information, the transaction is carried out directly between the bank that issued your card and our bank, for greater security.

An order will not be processed until there is validation of its payment, therefore in cases of financing, it will not be issued from the date of final approval of the operation by the financial entity, and in cases of transfer, until the effective credit into the account.

6. Method, costs and shipping time:

At what address are orders delivered? Orders will be delivered to the address that you indicate to us at the time of requesting it, therefore, www.bodegasosca.com does not assume any responsibility when delivery cannot be made as a result of the data provided being incorrect, inaccurate or incomplete.

In the event that the order could not be received by the recipient, for any reason beyond the control of www.bodegasosca.com, or the recipient is repeatedly absent, www.bodegasosca.com, does not assume any responsibility and reserves the right to charge the client for any expenses incurred.

In the event that the good or service that is the subject of the order is not available, we will inform you of this lack of availability and we undertake to solve the problem as soon as possible.

Shipping way:

www.bodegasosca.com It takes your purchases to any part of the Peninsula and the Balearic Islands.

It is important to clarify that costs are calculated per shipment and not per order.

Logically, the same order can contain several items with different delivery dates, allowing you to choose whether you want to receive the entire order in a single shipment, or in several.

– Shipments by parcel service:

The cost is as specified on the website. The delivery time will be approximately 48/72 hours for our items in stock.

Have you purchased through financing? Keep an eye on your user account! In it you will find the history of orders placed, because you will receive confirmation of the dispatch of your order, once your request has been confirmed by the financial institution.

Under current legislation, in the event of non-execution of the contract on our part, because the product or service that is the subject of the order is not available, the consumer must be informed of this lack of availability.

7. Guarantee:

www.bodegasosca.com is responsible for the guarantees legally required by current regulations.

All products have a 12-month warranty against manufacturing defects. This Guarantee includes shipping, material and labor but according to the consumer goods guarantee law, the characteristics of the product, typical of its nature, as well as damages caused by misuse are excluded from its coverage. of the same.

This warranty does not include deficiencies caused by negligence, knocks, improper use or manipulation, incorrect installation not carried out by the authorized installer when applicable, or materials subjected to wear and tear due to normal use.

The guarantee will lose its value:
– If any of the data on it or on the purchase receipt is modified, altered or replaced.
– If both the identification number and the guaranteed object itself are manipulated or repaired without the knowledge of the Authorized Installer.

To make use of the warranty, it is essential to present the warranty certificate along with proof of purchase.

8. Changes:

In case of erroneous shipments, www.bodegasosca.com will proceed to resend the order again, taking charge of the shipping costs.

In case of defective products, www.bodegasosca.com will proceed to exchange the defective product, taking charge of the shipping costs, provided that:

If the merchandise arrives damaged due to defects in transport, with obvious and visible dents or breaks, the client must make the reservation on the delivery note or in writing to www.bodegasosca.com within 24 hours of receipt. If these deadlines are not met, www.bodegasosca.com reserves the right not to change the product.

If the production defect arises, being hidden and imperceptible when the merchandise is received and/or becomes evident later, www.bodegasosca.com makes its 24-month guarantee available to the customer, proceeding to change the order.

To make your change, send us an e-mail, through the following address: [email protected].

Shipping costs will only be refundable in the case of erroneous shipment or defective product.

9. Returns:

In case of withdrawal from the purchase and return by the consumer, www.bodegasosca.com offers the customer 14 calendar days to exercise their right to terminate the purchase contract, without any reason. Cancellations must be sent by certified letter with return receipt to: SAT 8808 BODEGAS OSCA, c/ LA IGLESIA, 1, 22124 PONZANO (HUESCA). To the address indicated in clause 1. In this case, the consumer will pay the costs of returning the product and the damages related to the returns of the product, if any.

The exceptions in the return of branded items will be: products that have been made or manufactured expressly and to measure, or have been engraved or personalized for the customer, since, due to their nature, their return is not possible.

The returned Product must be delivered in perfect condition, in its original packaging and provided with all its accessories. No spontaneous return will be accepted without the agreement of www.bodegasosca.com.

The price paid by the buyer for the good will be refunded in the same payment method used by the client, as soon as possible from the date of delivery and receipt of the good. In case of option to collect the merchandise by the carriers of www.bodegasosca.com The refund will be made after deducting, if applicable, the global costs of removing the merchandise.

10. Obligations of the buyer:

The client of www.bodegasosca.com undertakes at all times to provide truthful information about the data requested in the user registration or order placement forms, and to keep them updated at all times.

The client undertakes to accept all the provisions and conditions included in these General Contracting Conditions, understanding that they include the best possible service for the type of activity carried out. www.bodegasosca.com.

The customer undertakes to enable the delivery of the requested order by providing a delivery address to which the requested order can be delivered within the usual delivery hours of goods. In case of non-compliance by the client with this obligation www.bodegasosca.com will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.

11. Security and confidentiality:

www.bodegasosca.com guarantees security and confidentiality in all its communications with its clients.

All online payment operations are carried out through a secure server, based on the SSL standard that protects data against attempted breaches by third parties. The purchasing process data is saved in a database designed for this purpose.

www.bodegasosca.com guarantees the protection and confidentiality of personal, domiciliary, payment and any other type of data provided to us by our clients in accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data.

All data provided by our clients to www.bodegasosca.com or its employees, will be included in an automated file of personal data created and maintained under the responsibility of www.bodegasosca.com.

In compliance with the provisions of Organic Law 15/1999 of December 13, clients of www.bodegasosca.com You can, at any time, exercise your rights of access, rectification, cancellation and opposition to your personal data by communicating it in writing to SAT 8808 BODEGAS OSCA, c/ LA IGLESIA, 1, 22124 PONZANO (HUESCA), with address indicated in clause 1.

In the event that the data provided is associated with a purchase, Spanish legislation requires us to keep it for at least five years, so it cannot be deleted or rectified even if the client requests it.

12. Applicable legislation and competent jurisdiction:

Purchases made with www.bodegasosca.com They are subject to Spanish legislation.

In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Huesca – (Spain).